Director of Operations & Experience
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Ashley joined NEI in the spring of 2016. As the Director of Operations & Experience, she is responsible for leading and curating the Regional Partnership experience to ensure top-notch service for the team and regional stakeholders. She is also responsible for employee engagement and oversees all NEI-related meetings and events.
With over 10 years of customer service experience, Ashley has a strong passion for the process behind delivering quality service and experience. In 2018, she attended the Disney Institute’s Approach to Quality Service.
In addition to her work at NEI, Ashley serves on the board of directors for The Literacy Alliance as well as the Governance committee.
Ashley received her bachelor’s degree from Indiana University-Purdue University Fort Wayne (IPFW), where she majored in English with a concentration in language.
Ashley’s top five strengths in CliftonStrengths are:
Did You Know?
Outside of work, Ashley enjoys spending time with her family, her husband, Taylor and their dog, Koba. The couple enjoys kayaking on the rivers around the region.
She is a self-proclaimed Disney expert and enthusiast! Ask her anything about the Disney Parks and she will create a travel itinerary for you.
- Ashley is always sharing her favorite book recommendations. In her free time, she reads and writes reviews of her most recent reads, which she posts to her bookstagram (book-devoted instagram) account @abasicbookshelf.