City Utilities wins water-quality award
By Kevin Leininger | News-Sentinel
The American Municipal Water Association (AMWA) has honored Fort Wayne City Utilities with its Platinum Award for Excellence in Utility Management. Of the more than 150,000 water and sewer providers in the country, Fort Wayne was one of only 10 chosen for this honor.
The award selection process evaluated utilities on strategic business planning, measurement, continual improvement management framework, product quality, customer satisfaction, employee and leadership development, operational optimization, financial viability, infrastructure stability, operational resiliency and community sustainability, water resource adequacy and stakeholder understanding and support. Judges cited City Utilities’ consistent production of top-quality water, continuous organizational improvement, staff training and development, process improvements for customer account management and billing, utility growth, and financial responsibility.
City Utilities will present the award to Mayor Tom Henry Nov. 2 at 2 p.m., followed by free guided tours of the Three Rivers Filtration Plant, 450 Baltes Ave., from 2:30 p.m. to 6:00 p.m. The last tour will begin at 5:30 p.m.